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TERMS & CONDITIONS

When you order products from Bobby & Pin you automatically accept our trade conditions below. Therefore, we recommend that you read these conditions before ordering with us.

 

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Personal Data:

We will collect and handle your data in compliance with GDPR.

 

Payment:

All prices shown include VAT. When importing goods from the UK, some countries will impose an import tax when the goods reach customs. This import tax is to be paid by the importer (a.k.a. the buyer). The exporter (a.k.a. the seller) cannot be expected to pay this. Therefore, Bobby & Pin do not take responsibility for any customs payments that must be made in order to receive your items.

 

Delivery:

We aim to ship items within 2-3 working days. However, during busy periods (such as December), this may take longer and we kindly ask for your patience.

 

Once you have placed an order with us, you shall receive a tracking number by email. This number will allow you to track your parcel.

 

We withhold the right to cancel your order if the product should not be available for any reason. Should this occur, we will notify you as soon as is possible and you will be refunded. Should a refund take place, this will be through the same means you originally used to pay.

 

All purchases to be delivered within the UK will be subject to an added charge of £3.50 to cover delivery costs. Orders over £30 will incur free shipping and will not be charged this £3.50 delivery fee. 

 

All purchases to be delivered outside of the UK will be subject to an added charge of £12 to cover delivery costs. 

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Returns and exchanges:

We exercise a 14 day return/exchange policy, starting from the day of delivery. In order for your return/exchange to be valid, we require the product(s) to be sent back to us new and unused, in the original packaging and in the exact same condition that they were sent in. Gift cards are exempt from being returned/exchanged. Christmas gifts must be returned within 14 days of delivery. However, they may be exchanged until January 31st.

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Should your items come to more than £30 (and you enjoyed our free shipping policy above) and you then choose to create a return that leaves the total amount of items being kept below £30, a charge of £3.50 will be incurred. This amount will be deducted from the amount refunded.

 

All returns and exchanges should be sent to:

 

Bobby & Pin

3 Arthur St

Clarkston

Glasgow 

Scotland

G76 8BQ

 

Please ensure that the following information is included in the parcel:

 

Order number

Full name of purchaser 

Item(s) being returned/exchanged (style, colour and quantity)

 

Shipping costs are non-refundable. We currently do not offer pre-paid return/exchange shipping. Therefore, this will be at your own cost. You are responsible for ensuring we receive your return/exchange. May we kindly advise you to use a trackable/sign-for shipping service. We cannot be held responsible for items lost in the post.

 

Refunds:

You will be notified by email on receipt and inspection of your item(s). If the return is approved, your refund will be processed in agreement with the Consumer Rights Act (2015). We will refund using the same method of payment originally used to pay for the items. The refunded amount can take 5-10 business days to appear back in your account.

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Sale Items:

No refunds, returns nor exchanges are offered on sale items. Sales are final on discounted pieces.


Defected products:

You will be offered a full refund should an item prove defective under UK law. At our discretion, no refund will be issued should the item that is returned have been subjected to: misuse; neglect; improper care; carelessness; damage; abnormal conditions; or damage caused by an incorrect attempt at modification or repair. We will not be liable for any losses, costs or damages incurred as a result.

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May we kindly advise that all items are handmade, the majority being made from hand-poured resin. Therefore, the item(s) you receive will not look exactly like the product image shown (e.g. we are unable to replicate the same patterns in the resin each time a piece is made).

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To prevent your pieces from discolouration, deformation and rusting, may we kindly advise that you keep them away from water, oil, fragrance and strong heat. Under UK law, we will not be held responsible for the aforementioned.

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Should you require any further information, please do not hesitate to contact us at info@bobbyandpin.com

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